SHIPPING POLICY

Last Updated: 9 October 2026

Welcome to Kites Club. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website, https://kitesclub.com.

We sell men's shirts, men's trousers, and boys' shirts, and we aim to provide a smooth and reliable delivery experience for our customers across India.

By placing an order on our Website, you acknowledge the shipping terms described below, subject to your rights under applicable law.

1. SHIPPING COVERAGE

Kites Club offers shipping across India, subject to courier availability and serviceability at the delivery address.

Delivery availability may vary depending on the destination PIN code and the services available through our shipping partners.

If delivery is unavailable for your address, we will inform you where reasonably possible and help determine the appropriate next steps for your order.

2. SHIPPING CHARGES

We offer free shipping on all orders.

No standard shipping charge is added to your order.

However, a separate Cash on Delivery (COD) fee applies to eligible COD orders. Any applicable COD fee will be displayed at checkout before you place your order.

The amount payable at checkout will reflect the applicable product prices, taxes, and any disclosed COD fee.

3. ORDER PROCESSING

Orders are processed from Monday to Saturday, subject to product availability and any necessary payment or order verification.

Orders are generally dispatched within 1–3 business days.

Processing and dispatch may take longer in exceptional circumstances, including public holidays, operational disruptions, stock-related issues, or other unforeseen events.

Orders placed outside our processing days may begin processing on the next applicable business day.

We will make reasonable efforts to process and dispatch orders within the stated timeframe.

4. SHIPPING AND DELIVERY TIME

Our estimated delivery time is 2–5 business days after dispatch.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, courier service, weather conditions, public holidays, operational delays, and other circumstances beyond our reasonable control.

The estimated delivery period begins after the order has been dispatched, not when it is first placed.

If your delivery is significantly delayed, please contact us at Support@kitesclub.com. We will review the available tracking information and provide an update or appropriate resolution.

Nothing in this section limits any rights you may have under applicable consumer protection law.

5. ORDER TRACKING

Once your order has been dispatched, we will share the available tracking link or tracking number.

You can use the tracking details to check the shipment's progress through the relevant courier service.

Tracking updates may take some time to appear after dispatch. The frequency and availability of updates depend on the courier.

If you have not received tracking details or your tracking information is not updating, please contact us at Support@kitesclub.com with your order number.

6. CASH ON DELIVERY (COD)

Cash on Delivery is available for eligible orders, subject to the options displayed at checkout and courier serviceability.

For COD orders:

• The applicable COD fee, if any, will be displayed at checkout.

• The customer must pay the amount due when the order is delivered.

• Customers should provide a valid phone number and complete delivery address.

• Customers should make reasonable arrangements to receive the shipment.

If a COD order cannot be delivered, is refused, or is returned to us, we may review the circumstances and determine appropriate next steps in accordance with our policies and applicable law.

7. DELIVERY ATTEMPTS AND FAILED DELIVERIES

Our courier partners will attempt delivery according to their applicable delivery procedures.

Delivery may fail because of an incorrect or incomplete address, an unavailable recipient, an unreachable phone number, or other delivery-related circumstances.

If a delivery attempt fails, the courier may make another attempt or return the shipment to us, depending on its procedures.

Please ensure that your delivery details are accurate and that someone is available to receive the order.

If your shipment has a delivery problem, contact Support@kitesclub.com so that we can review the available information and help with the next steps.

Any action taken in relation to a failed delivery will be subject to applicable law and any consumer rights that apply.

8. INCORRECT ADDRESS OR CONTACT DETAILS

Customers are responsible for providing accurate shipping details when placing an order.

If you notice an error in your delivery address or contact information, contact us as soon as possible.

We will try to assist with corrections before dispatch, where feasible. Once an order has been dispatched, address changes may not be possible or may require the courier's approval.

We cannot guarantee that an address correction can be completed after dispatch. Any resulting delivery issue will be reviewed based on the circumstances and applicable law.

9. SHIPPING DELAYS

Although we aim to meet our estimated dispatch and delivery timeframes, delays may occur because of:

• Courier or transportation disruptions

• Severe weather or natural events

• Public holidays or regional restrictions

• Incorrect or incomplete delivery information

• Operational or technical issues

• Other unforeseen circumstances

Where significant delay information becomes available, we will make reasonable efforts to inform affected customers.

If your order is delayed, please contact Support@kitesclub.com for assistance.

If a delay gives you a right to cancel the order or receive a refund under applicable law, nothing in this policy limits that right.

10. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If your order arrives damaged, defective, or different from the product you ordered, please contact Support@kitesclub.com promptly.

Please provide your order number, a description of the issue, and photographs or other supporting information where available.

We will review your complaint and explain the next steps. Depending on the circumstances and applicable law, an appropriate remedy may include a replacement, exchange, refund, or another legally required resolution.

Our standard policy does not offer ordinary change-of-mind returns. However, this does not exclude any return, replacement, refund, or other remedy required by applicable law.

11. LOST OR UNDELIVERED SHIPMENTS

If your tracking information indicates that your order is lost, stuck in transit, or marked as delivered but you have not received it, please contact us at Support@kitesclub.com.

Include your order number and the tracking details, if available.

We will review the available shipment information and coordinate with the relevant courier where appropriate.

Any refund, replacement, or other resolution will be determined in accordance with the circumstances and applicable law. We will not treat a shipment as successfully delivered solely to avoid an obligation that applies to us under law.

12. ORDER CANCELLATIONS

Customers may request cancellation before an order is dispatched by contacting Support@kitesclub.com.

Please provide your order number and submit the request as early as possible.

Once an order has been dispatched, cancellation through our standard pre-dispatch process may no longer be possible.

This does not affect any cancellation or refund rights that may apply under our Terms of Service or applicable law, including rights relating to significant delivery delays or non-compliant products.

13. REFUNDS RELATED TO SHIPPING

If an order cannot be fulfilled or a refund becomes due because of an undelivered shipment, cancellation, or another qualifying issue, we will handle the matter in accordance with applicable law and our published policies.

For prepaid orders, an eligible refund may be processed through the original payment method where supported.

For COD orders, we may request the payment details necessary to issue an eligible refund.

The time taken for a refund to appear in your account may depend on the payment provider or banking institution. We will communicate the applicable process and comply with any mandatory legal timelines.

14. CUSTOMER SUPPORT

For questions about shipping charges, dispatch, tracking, delivery delays, failed deliveries, or other shipping-related concerns, please contact us.

Business Name: Kites Club

Website: https://kitesclub.com

Email: Support@kitesclub.com

Please include your order number in your message so that we can identify your shipment and assist you more efficiently.

Business Address: To be added before publication.

15. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes in our shipping procedures, courier arrangements, services, or applicable laws.

Any updates will be published on this page, and the “Last Updated” date will be revised accordingly.

Changes will not remove rights that have already accrued or override mandatory consumer protections.

We encourage customers to review this policy periodically.

Thank you for shopping with Kites Club. We appreciate your trust and look forward to delivering your order.