Privacy policy

PRIVACY POLICY

Last Updated: 9 October 2026

Kites Club (“we,” “our,” or “us”) operates the website https://kitesclub.com (the “Website”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our Website, browse our products, create an account, place an order, contact us, or otherwise interact with our services.

By using our Website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal information for the relevant purpose.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Mobile number

  • Email address

  • Billing address

  • Shipping or delivery address

  • Order details, including products purchased, sizes, colours, quantities, and prices

  • Information you provide when contacting customer support

B. Order and Payment Information

We offer prepaid payments and Cash on Delivery (COD).

For prepaid orders, payments may be processed by third-party payment gateways. We may receive payment confirmation, transaction references, payment status, and other information necessary to manage your order.

We do not intend to collect or store complete payment card details or banking credentials on our own systems. Such information is handled by the relevant payment provider, subject to its policies and security practices.

For COD orders, we may use your name, phone number, delivery address, and order information to confirm, dispatch, and deliver your purchase.

C. Account Information

If you create a customer account, we may collect information associated with your account, such as your name, email address, phone number, saved addresses, and order history.

You may also be able to place orders using guest checkout without creating an account.

D. Technical and Usage Information

When you visit our Website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages viewed and links clicked

  • Referring website or source

  • Website interactions and browsing activity

  • Cookies and similar tracking technologies

This information helps us understand how visitors use our Website and improve its performance and shopping experience.

2. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

  • To process, confirm, and fulfil your orders

  • To arrange shipping, delivery, and order tracking

  • To process payments and manage COD orders

  • To provide order confirmations and transactional notifications

  • To respond to customer enquiries and support requests

  • To create and manage customer accounts

  • To manage returns, exchanges, cancellations, and refunds in accordance with our applicable policies

  • To improve our products, Website, and customer experience

  • To analyse Website traffic and customer interactions

  • To measure advertising performance through tools such as Meta Pixel

  • To send promotional emails and WhatsApp marketing messages where permitted and, where required, with your consent

  • To prevent fraud, misuse, unauthorised transactions, and other security risks

  • To comply with applicable tax, accounting, consumer protection, and other legal obligations

We will not use your personal information for purposes that are incompatible with the purposes described in this Policy unless permitted by applicable law.

3. SHOPIFY AND THIRD-PARTY SERVICE PROVIDERS

Our Website is hosted on Shopify, which provides the e-commerce platform we use to sell our products and manage online orders.

Shopify and its service providers may process personal information to provide hosting, checkout, customer account, payment-related, security, and other platform services.

We may also share relevant information with the following categories of service providers:

Shipping and courier partners: To deliver orders, provide tracking updates, verify delivery details, and manage returns or undelivered shipments.

Payment gateways: To process prepaid payments, verify transactions, manage payment confirmations, and facilitate refunds where applicable.

Shopify: To operate our online store, manage checkout and customer accounts, and support order processing and Website functionality.

We share only the information reasonably necessary for the relevant service, subject to applicable law and the arrangements with those providers.

These third parties may process your information under their own privacy policies and applicable contractual obligations. We encourage you to review their policies where relevant.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies, pixels, and similar technologies to support essential Website functions and understand how visitors interact with our store.

These technologies may be used for:

  • Maintaining shopping cart and checkout functionality

  • Remembering relevant Website preferences

  • Understanding Website traffic and performance

  • Measuring advertising effectiveness

  • Supporting relevant advertising and campaign measurement

We use Shopify Analytics to understand Website activity and Meta Pixel to help measure the performance of our advertising and understand certain Website interactions.

Depending on your settings and the technologies enabled, these tools may collect information about your device, browser, and Website activity.

You may be able to manage cookies through your browser settings and any cookie preference tools provided on our Website. Disabling certain cookies may affect some Website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

5. EMAIL AND WHATSAPP COMMUNICATIONS

We may use your email address or mobile number to send communications relating to your orders, payments, delivery, customer service, returns, or other necessary transactions.

Where permitted by law and, where required, with your consent, we may also send promotional messages about new arrivals, products, offers, discounts, and other updates from Kites Club.

You can opt out of promotional emails by using the unsubscribe option included in the email, where available. You can request to stop promotional WhatsApp messages by replying with an opt-out request or contacting us at Support@kitesclub.com.

Opting out of marketing communications will not prevent us from sending essential transactional or service-related messages where necessary.

We will handle marketing preferences in accordance with applicable law.

6. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties for their own independent marketing purposes.

We may disclose personal information in the following circumstances:

  • To Shopify and relevant service providers that help operate our Website

  • To shipping and courier companies for delivery and returns

  • To payment gateways for payment processing

  • To analytics and advertising providers, including Meta, where relevant to the tools enabled on our Website

  • To government authorities, regulators, courts, or law enforcement agencies where required by law

  • To protect our rights, customers, Website, or business against fraud, security threats, or unlawful activity

  • In connection with a business transfer, merger, restructuring, or sale, subject to applicable law

We aim to limit information sharing to what is necessary for the relevant purpose.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders

  • Managing customer accounts and support requests

  • Handling returns, exchanges, cancellations, and refunds

  • Maintaining business and accounting records

  • Meeting tax, legal, regulatory, and dispute-resolution requirements

  • Preventing fraud and maintaining Website security

The retention period may vary depending on the type of information and the applicable legal requirements.

When information is no longer required for a legitimate purpose and we are not legally required to retain it, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable law and technical limitations.

8. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Our Website operates through Shopify, which provides platform-level security features. Payment processing may also involve third-party providers with their own security measures.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you should take reasonable precautions when using online services, including keeping your account credentials confidential.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

9. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

  • Request information about the personal data we process about you

  • Request correction or updating of inaccurate personal information

  • Request deletion of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Raise a complaint or privacy-related concern

  • Exercise other rights available under applicable data protection laws

Some requests may be subject to legal, accounting, security, or other legitimate retention requirements.

To submit a privacy request, contact us at Support@kitesclub.com. Please provide enough information for us to understand and verify your request. We may need to verify your identity before acting on it.

We will respond to requests within the period required by applicable law.

10. CHILDREN'S PRIVACY

Our Website is intended for individuals who are legally able to make purchases under applicable law.

Although we sell clothing that may be suitable for children, our Website is not intended to collect personal information directly from children in violation of applicable law.

Where a purchase is made for a child, a parent or legal guardian should provide the relevant order information and supervise the transaction.

If you believe that a child has provided personal information inappropriately, please contact us at Support@kitesclub.com so that we can review the matter and take appropriate action where necessary.

11. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to third-party websites, payment services, tracking services, or other external platforms.

We do not control the privacy practices, security, or content of these third-party services. Any information you provide directly to a third party will be governed by its applicable terms and privacy policy.

We encourage you to review the relevant privacy policy before sharing personal information with a third party.

12. INTERNATIONAL DATA PROCESSING

Shopify and certain third-party service providers may process or store information in locations outside India, depending on their infrastructure and service arrangements.

Where personal information is transferred or processed internationally, such activities will be subject to applicable legal requirements and relevant service-provider arrangements.

For further information about how Shopify processes personal information, please review Shopify's privacy information available through its official website.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, service providers, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent for relevant changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

14. CONTACT US

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Kites Club

Website: https://kitesclub.com

Privacy and Contact Email: Support@kitesclub.com

Please include “Privacy Request” or “Privacy Concern” in your email subject line so that we can identify your request.

We will review and respond to your enquiry in accordance with applicable law.

By using https://kitesclub.com, you acknowledge that you have had the opportunity to read this Privacy Policy. Any consent required for specific processing activities will be requested separately where required by applicable law.