Refund policy
Kites Club – Return & Exchange Policy
At Kites Club, we strive to deliver premium quality apparel. However, if you're not fully satisfied with your purchase, we're here to help.
Return Policy (5 Days)
You can request a return within 5 days of delivery.
Items must be unused, unwashed, and in their original condition with all tags intact.
Products showing signs of wear, damage, washing, or alteration will not be accepted.
A clear, continuous parcel opening/unboxing video is mandatory for all return requests. The video must begin before opening the sealed package and clearly show the product and its condition upon unpacking. Return requests without a valid unboxing video will not be accepted.
Exchange Policy
We offer easy exchanges for size, color, or product issues.
Exchange requests must be raised within 5 days of delivery.
Exchanges are subject to stock availability.
A clear, continuous parcel opening/unboxing video is mandatory for all exchange requests. The video must begin before opening the sealed package and clearly show the product and its condition upon unpacking. Exchange requests without a valid unboxing video will not be accepted.
Non-Returnable Items
Items purchased during sale/discount offers (if applicable).
Innerwear or accessories (if applicable).
Customized or altered products.
Products without a valid parcel opening/unboxing video.
Return Process
Contact us via email or WhatsApp with your Order ID.
Share clear images of the product (if damaged or incorrect).
Share the complete parcel opening/unboxing video for verification.
Return and exchange requests will only be accepted if the customer initiates the process through the website's official return/exchange portal.
Our team will verify the request and arrange a pickup or guide you through the return process.
Refund Policy
Once the returned product is received and inspected, the refund will be processed.
Refunds are issued to the original payment method within 5–7 business days.
In case of COD orders, refunds will be processed via bank transfer or store credit.
Important Notes
Reverse pickup is subject to service availability in your area.
Shipping charges ₹100/- are non-refundable.