EXCHANGE & REFUND POLICY

Last Updated: 9 October 2026

At Kites Club, we want you to shop with confidence. Please review our simple exchange and refund policy before placing your order.

↔️ Exchange Policy

We accept exchange requests within 2 days of delivery for:

  • Size issues

  • Damaged or defective products

  • Incorrect products received

Exchange conditions:

  • Products should be unused, unwashed, and have their original tags and packaging wherever reasonably possible.

  • Please share your order number, product photos, and an unboxing video where available.

  • Exchanges are subject to product availability.

  • Reverse pickup depends on courier service availability in your area.

  • A ₹100 reverse-shipping charge may apply to eligible exchanges, subject to applicable law.

To request an exchange, contact us by email or WhatsApp within 2 days of receiving your order.

💰 Refund Policy

We do not offer standard refunds for change-of-mind requests. However, refunds or other remedies will be provided wherever required by applicable law.

  • Prepaid orders: Eligible refunds are issued to the original payment method.

  • COD orders: Eligible refunds are processed through bank transfer or store credit, where legally permitted.

  • Processing time: Refunds are generally processed within 5–7 business days after the returned product is received, inspected, and the refund is approved, subject to applicable law.

  • Reverse shipping: The ₹100 reverse-shipping charge is non-refundable where lawfully applied.

We prefer to resolve eligible requests through an exchange or replacement wherever appropriate. This does not limit any refund or other remedy required by law.

🚫 Items Not Eligible for Standard Exchange

  • Products purchased during sale or discount offers

  • Innerwear or accessories, if available

  • Customized or altered products

These exclusions do not remove any mandatory consumer rights relating to defective, damaged, incorrect, or otherwise non-compliant products.

📦 How to Request an Exchange

Step 1: Contact us within 2 days of delivery.

Step 2: Share your order number and explain the issue.

Step 3: Provide product photos and an unboxing video where available.

Step 4: Wait for our confirmation and return instructions before sending the product.

📩 Contact Us

Kites Club

Website: https://kitesclub.com

Email: Support@kitesclub.com

WhatsApp: Use the official WhatsApp contact displayed on our website.

Please include your order number with every request.

Our policy is subject to applicable Indian consumer protection laws. Nothing in this policy limits any rights or remedies that cannot legally be excluded.